Welcome to purjay
Effective Date: 01-05-2023
You may return goods for a full refund if they are faulty or damaged within seven Days of receipt of the goods provided the goods are unused, in their original packaging and in a resalable condition. You will receive a full refund for the goods that were purchased on receipt of the goods in the condition described previously.
You may contact us within those seven days via email teampurjay@gmail.com or call us on +91 9876311465 and we will provide instructions on returning the goods and offer any assistance we can to you.
Within those seven days after receipt of the goods you can have a change of mind and decide you do not wish to keep the goods or it turned out someone else bought the same item for you. (It can happen!)
We will provide a full refund for the goods and any other related charges except when the item is part of a number of items within an order than the delivery charge will stand.
This fourteen day period is known as “The Cooling Off Period”.
It is specific for eCommerce purchases only.
Faulty Items:
If for some reason the item you have purchased is faulty, (thankfully this is very rare) you may return the item to us along with a valid receipt for the cost of delivery to us. We will check the product when it arrives to verify the fault. On doing so we will provide a replacement or a full refund, including the cost of delivery to you and your costs to send the product back to us.
If there are any other problems or you need help with any of your gadgets you have purchased from us, please do not hesitate to contact us. We will do all we can to help and thank you for choosing to shop with us.
Cancellation:
If for some reason you want to cancel the order for the item you have purchased, you have to cancel before order dispatched to get complete Refund. No refund policy for late cancellation.